- Expert and experienced customer service team
The customer service team are highly trained experts, who are able to help customers and patiently solve their problems, at the shortest possible time.
- Mechanized systems to respond to the clients’ problems
Advanced IT tools are used to mechanize the systems to help clients to solve the problems as soon as possible. In this approach, on client’s contact and the report of any kind of problem, the issues are recorded in the related software system and a ticket is opened for each particular problem. Shatel’s expert customer service team studies the problem to find a solution and close the related ticket. All these stages are to be completed in a prescheduled timeframe. If the responsible expert is unable to fix the problem at any of these stages, they must refer the case to the senior experts. The cases that are recorded in the software system can be reviewed in the client’s next contacts, which will help speed up the troubleshooting process.
- Unlimited support services
Shatel takes the responsibility for the activities that are not even included in contracts and offers a complete service pack to clients to get the highest customer satisfaction.
- Quick Troubleshooting
Customer services experts and work forces at Shatel try to identify the existing problem of any client and solve it as quick as possible.
A special team is assigned to the problems of each client and the cases are handled quickly through telephone calls or personal visits the same day.