The technical support service of Shatel is offered continuously and 24/7/365 to all Shatel customers with the cooperation of more than 200 professional personnel in Tehran and 500 experienced personnel in other provinces.

Some of the most important features of this service are as follows:

• • Some of the most important features of this service are as follows:
  • Support service via Phone calls, online chats, e-mails and in-person visits to customer’s location
  • Using a variety of IT tools to provide support services:
    • • Integration of Call Center System with Shatel OSS
      • Shatel Smart Technical Support System
      • Ability to identify call centers and to send dedicated messages
      • Smart subscriber segmentation and transfer to the relevant expert
      • Real-time monitoring and reporting of calls

You can also find more information on the special features of services provided by Shatel using the following links:

• • • Shatel Smart Technical Support System (for smart checking and automatic troubleshooting of technical issues on the service)
    • Shatel Application (to be installed on Android and iOS devices)
    • My.Shatel.ir (To check traffic usage, service renewal, traffic purchases, etc.)
    • Download Speed Test
    • Shatel Telegram Channel
    • Tutorial videos on contacting Technical Support team
    • Tutorial videos on value-added services
    • Namava website
    • Educational content (tutorial guides on how to use the Internet and fix existing problems)