The provision of services to customers in Tower Blocks and Apartment Complexes requires customer
needs identification and conducting accurate technical studies. Applicants can contact Broadband or
Specific Projects & Solutions departments of Shatel Group of Companies at 23072106 for further
information on this issue.
In addition, on Shatel website there is an opportunity for applicants to contact Shatel experts quickly and easily. Customers can submit their request to the experts in Broadband department in the simplest way possible and by completing the online application form for ADSL2+ services for towers and complexes.
Shatel experts will be available to check your location in the shortest time possible to, while assessing the spatial, technical and security features of your location, determine the shortest, most reliable and affordable way for you to access the high-speed Internet.

Steps to Setting up the Service
The following steps will be taken to establish a service in the applicant’s complexes after contacting Shatel experts and holding initial meetings:

Submitting a formal application by the board of directors of the complex to Shatel experts and specifying the number of applicants for the use of the services and the number of services needed to start cooperation.

Technical review and feasibility study of service provision by Shatel Company. At this stage, the technical experts of Shatel, while referring to the customer’s location, examine the technical feasibility of providing the service, and if service provision is possible and the number of applicants for the service equals the required number, the process will proceed with signing a contract.

Signing the contract and installation of equipment. At this stage, Shatel concludes a general contract with the board of directors to allocate a space to the required equipment, and then install the required equipment. The complex is firstly connected to Shatel high-speed internet masts by radio antennas and wireless radios, and after the installation of telecommunication equipment, it is possible to provide the service for each unit individually via their telephone lines.