If you are a user of an unlimited Internet access service offered by the Shatel Group of Companies, the Fair Use Policy can apply to you.
Why Fair Use Policy?
The objective of this policy is to ensure users of the whole network of receiving high speed, reliable service at all hours of the day. Internet connection, as you know, is offered to clients as shared services. Nevertheless, Shatel does not follow the usual methods and norms of the ISPs in advanced countries, but has considerably increased the sharing index to achieve greater customer satisfaction.
As such, with the increase in broadband usage and the increasing range of bandwidth-intensive applications in use, if a number of clients simultaneously engage in downloading large files or Peer-to-Peer services, the overused bandwidth will result in low speed, unstable Internet connection in peak hours
Does this policy apply to me?
If you do not download extremely high volumes of data or make regular use of peer to peer services, you are not likely to trigger the Fair Use Policy. If you do, however, please remember that by using above approved limit this policy may be applied to you.
What happens if I exceed the approved usage?
Shatel has no problem with users who occasionally have high usage. It is only when it becomes a routine pattern of usage that we feel responsible to take action.
(NOW) If a client’s record shows excessive use of bandwidth intensive services continually, you can use Shatel’s dedicated services. Otherwise or in case of continuing excessive use of bandwidth, Shatel might be forced to suspend or block the usage of the said user to balance out the services and protect the rights of thousands of others.
If this trend is frequently repeated in sequenced days, since frequent use like above graph equals using a dedicated service, Shatel will not charge the customer more but reserves the right for itself to set the speed priority for users who have had a more normal usage.
It should be noted that in this situation, according to this user’s contention ratio that is in line with his paid price, his service speed will decrease. No doubt this decrease will be temporary and will continue until user’s usage becomes in accord with other users.
Users having frequent usage pattern like graph no. 1 and no. 2 and do not prefer to be affected by Fair Use Policy, can benefit from dedicated services. It is necessary to mention that a dedicated 128 Kbps service price is 2,200,000 Rials per month according to Telecommunication Company Tariffs (while Shatel’s shared service for ART1 with 128 Kbps is offered at 280,000 Rials per month.)
We appreciate the cooperation of all our valued users.