Shatel’s managers believe that the journey towards excellence should be the main objective of organizations. Shatel’s group main policy is to be an excellent management model. The company applied for the EFQM Excellence Award in 2011 and obtained the two-star award, a year later in 2012 it progressed to the three-star award. The company was granted the title of “The Best Data Operator” in both 2010 and 2011 which demonstrated Shatel’s group commitment to excellence. Shatel’s group journey towards excellence is the main focus of the entire company departments, which encourage the hard working staff to meet the high standards of the company.
Quality and Environmental Management Policies System:
Shatel Group offers the best quality services to gain the highest customer’s satisfaction level and increase the number of its loyal customers. Sustainable development and protecting the environment are among the companies main polices. Shatel’s staff are committed to ISO9001:2008 and ISO14001:2004 standard and need to follow certain rules:
- Market development and keeping the excellent services to gain the highest customer’s satisfaction
- HR Continuous training to familiarize staff with the culture of environment conservation
- Increasing the impact of quality and quantity systems process and their continuous improvement
- Encouraging the innovation to create the best answers to customers’ needs in the shortest possible time
- Fostering HR motivation and involvement in the day to day activities
- Being committed to the environment conservation, preventing any risk and hazard to environment
- Applying sustainable development and resource management
- Establishing macro and micro objectives to prevent any possible damage to the environment
- Following the environmental rules related to the companies’ activities and services
The above rules are the main part of the company’s policies. Managers and staff are required to apply the sustainable development policies. The quality system control manager is responsible to control the quality and environmental management system and to deliver reports in the management meetings. The aim of the reports is implementing the environmental management measures to improve the quality and environment control system management.
Looking toward future, we always seek the most up-to-date and efficient technologies and opportunities and by hiring proficient, creative and hard-working personnel and creating connecting infrastructure, we make it possible for people and organizations to connect with what is important for them. No doubt keeping our highest stance in the market will not be possible without delivering high quality services.
Aria Resaneh Tadbir (Shatel) is among the first high speed Internet service providers in the country. The most important and main product of this company is diversified high speed Internet service.
The technology required for delivering these services being based on innovation and continual improvement and derived from International experiences and knowledge in order to deliver a reliable and safe internet for people is Shatel’s exceptional characteristic and by hiring new technologies to renovate and improve efficiency, the company endeavors extensively. Creating this belief of Shatel being the best in its profession requires continual development in facilities and technical equipment. By creating logically attractive, useful and modern diversity, Shatel increases its customers’ satisfaction and attracts new loyal customers. Continual increase in customer’s satisfaction is supported by establishing mechanisms for preserving and improving the quality within products. Innovation, creativity and continual increase in productivity results in developmental contexts and more stable and faster market growth and customer’s satisfaction for Shatel. Training effective and proficient human resources, obeying technological and legal standards in national scale, creating the process of transforming knowledge to wealth by expanding research and development department and enjoying up-to-date knowledge are the backings of the company’s resources and human capitals. Shatel seeks meritorious and permanent employment and preserves safety, health and character for Shatel employees and agencies. Devised conventional rules in the country and the area of activity are identified and observed and by creating transparent and honest mechanisms in managerial, quality and financial sections, they are supported. Preserving the environment is a concern of the company. Being truthful toward society is another concern by beneficiary parties specially customers and administrative organizations that Shatel considers them in all activities within the company and holds them effective in decisions. In order to establish a sustainable, smooth and progressive path, Shatel requires establishing an effective economic power, investment accumulation and modern supply of financial resources. The company favors low profit to high but ad hoc profits and in the meantime plans for generating profits attractive to investors.