• Customer centricity
• Respect for human values
• Discipline
• Conducting affairs based on teamwork, planning, and hard work
• Creativity and performing exceptional work
• Belief and responsibility toward goals and organizational loyalty
• Constant learning in organization
• Transparency, honesty and responsiveness toward beneficiary parties
• Logical risk taking
• Sustainability

Shatel’s nonstop efforts to provide high quality services in order to meet customer requirements have made the company’s services unique in several ways:

• Customer centricity
  Customer centricity is the center of all activities in Shatel Group and is one of the most fundamental principles among this Group’s activities. However,  these activities are done by economic and profiting motivations, Shatel considers its business unsuccessful and disintegrated without meeting customers’ needs and making customers satisfied. In this regard, Shatel attempts to establish customer centricity and respect culture in all organizational levels in a practical sense.
• Continual quality improvement of services
  Continual quality improvement of services is the orientation of company to increase customer satisfaction.
  • Considerable investment for hiring the latest up-to-date technologies
    Shatel believes that latest up-to-date technologies are essential in order to provide the efficient services. These investments include the following:
  • Investments on the one of a kind high-speed ADSL+ technology.
  • Setting up G.SHDSL technology in 2004
  • Setting up Reach DSL technology in 2004
  • Setting up VDSL2 technology in 2007
  • Setting up Fiber Air network in Full Mesh with 800Mb capacity in 18GHz dedicated frequency environment in 2007
• Quality as well as honesty and transparency
  Elements like honesty and transparency that complement a high quality of services are an efficient step towards customer satisfaction. Shatel adopts honesty as the leading principle in business.
• Constructive competition with competitor companies
  Making professional communication, mutual cooperation, constructive competition with competitors without destructive activities, and co-beneficial cooperation with them are among Shatel’s values and principles.